Welcome to Cantay Collections!

These Terms and Conditions ("Terms", "Agreement") govern your use of our website, mobile application, and any related services provided by Cantay Collections. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you must not use our services.

Please read this Agreement carefully before using our platform. It sets forth the legally binding terms and conditions for your use of our services and explains your rights and obligations. This Agreement applies to all visitors, users, and others who access or use the service.

We reserve the right to modify or replace these Terms at any time. We will provide notice of any material changes, and your continued use of the service after any such changes constitutes your acceptance of the new Terms.

If you have any questions about these Terms, please contact us at cantay24@yahoo.com.

Terms & Conditions

1. Product Nature

Some of our products are handmade or handcrafted, which means they may show slight variations or imperfections. These are not considered defects but rather part of the charm and uniqueness of a handmade item.

2. Quality Assurance

We take pride in our craftsmanship and quality. While we strive for consistency, no two handmade items are exactly alike. Colors, textures, or finishes may vary slightly from product to product or from what is shown in photos.

3. Returns & Exchanges

Due to the handmade nature of some items, we do not offer returns or exchanges for minor imperfections. However, if your item arrives damaged or faulty beyond acceptable handmade variance, please contact us within [insert number] days of receiving your order.

4. Product Descriptions

We aim to describe all products as accurately as possible. Please read descriptions carefully and reach out with any questions before purchasing.

5. Custom Orders

Custom or personalized items are final sale and cannot be returned or exchanged unless they arrive damaged or with a clear error on our part.

6. Shipping

We carefully package all items to avoid damage during shipping. Once the product has been handed off to the carrier, we are not responsible for delays, loss, or damage caused during transit, though we will assist in resolving any issues where possible.

Shipping Terms & Conditions

1. Shipping Policy

We offer shipping within the United Kingdom. Any other country requires you to contact us at cantay24@hotmail.com for a quotation on shipping charges. Orders are processed within [1-3] business days and shipped Monday through Friday, excluding holidays.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

• 
  : e.g., 3–7 business days

Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or other unforeseen events.

3. Shipping Charges

Shipping charges are calculated at checkout and are based on weight, dimensions, and destination.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to update.

5. International Shipping

We ship internationally to select countries. Customers are responsible for any customs duties, taxes, or import fees that may apply. Please contact for pricing quote: cantay24@hotmail.com.

6. Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address, or if delivery is refused, we will contact you. Additional shipping charges may apply for re-delivery.

7. Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us at cantay24@hotmail.com within 7 days of the delivery date. We will assist in filing a claim with the carrier and offer a replacement or refund when applicable.

8. Changes to Shipping Terms

We reserve the right to update our shipping terms at any time without prior notice. Changes will be posted on this page.

Refund & Returns Policy
We want you to be completely satisfied with your purchase. Please read our Refund and Returns Terms & Conditions below:

1. Returns Eligibility
Items must be returned within 14 days of the delivery date.

To be eligible for a return, the item must be:

- Unused and in the same condition that you received it.

- In its original packaging.

- Certain types of goods are non-returnable, including:

- Perishable goods (e.g., food, flowers)

- Personalized/customized items

- Gift cards

- Downloadable software or digital products

2. Return Process
To initiate a return, please contact us at cantay24@yahoo.com with your order number and reason for return.

Once your return is approved, we will provide instructions on where to send the item.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and applied to your original payment method within 5–10 business days.

Shipping costs (if applicable) are non-refundable.

4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at cantay24@yahoo.com

6. Contact Us
If you have any questions regarding your return or refund, contact us at:

Email: cantay24@yahoo.com

Third-Party Business Promotions Disclaimer
We may share, advertise, or promote products, services, or offers provided by third-party businesses ("Third Parties") on our platform, website, or social media channels. Please note the following:

No Endorsement or Partnership
We do not own, operate, or manage these Third-Party businesses, and any mention or promotion does not imply endorsement, partnership, or affiliation unless explicitly stated.

No Liability for Transactions
Any communication, transaction, booking, or purchase made between you and any Third-Party is done entirely at your own risk. We are not involved in these transactions in any way and shall not be held responsible or liable for:

- Payments or refunds

- Cancellations or rescheduling

- Service quality or product performance

- Disputes or complaints arising between you and the Third-Party

Information Accuracy
While we strive to ensure that all promotional content is accurate and up to date, we do not guarantee the completeness, reliability, or timeliness of any information provided by Third-Parties.

Your Responsibility
It is your responsibility to independently verify all information and terms directly with the Third-Party before making any decisions or commitments.